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Homier LLC.

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FAQs

Q: Can I get a list of upcoming shows in my area?
A: Due to the competitive nature of our business, we are not able to divulge this information on our website.

Q: Can you send me a catalog?
A: Our products are constantly evolving and expanding to better meet customer needs and standards. Because of this, we do not currently have a printed catalog available.

Q: How can I determine shipping cost?
A: Place the item(s) in question in your shopping cart. The shopping cart will automatically calculate ground shipping charges. You can also view our shipping policy

Q: Can I get replacement parts?
A: Replacement parts are available from our Customer Care Parts and Service Team. If you would like to receive information about the parts we offer or make a parts purchase, please send an email to homier@100customerfirst.com requesting a Homier Parts and Service Request form. We have certified technicians that can assist you in determining your needs.

Q: What is the Return Policy?
A: We pride ourselves on excellence in our customer care department. If you need a product returned or replaced, you can contact our customer care department at  homier@100customerfirst.com or via Contact Us page.

Q: What are your Shipping Rates?
A: For all shipping questions, please view our shipping policy.

Q: When Will My Order Arrive?
A: Orders are generally shipped within 1-2 business days (Monday - Friday) from the time the order is placed. Items shipping with UPS Ground will generally arrive within 3-7 days from the time the order left the warehouse. Please allow some extra time for packages shipping LTL.

Q: How do I track my order?
A: Simply log in to your account using the "My Account" link on any page and view your previous order status. For additional order inquiries, please contact Customer Care at  homier@100customerfirst.com. 

Q: Will I receive an email confirmation of my order?
A: Yes, after you have successfully placed an order on Homier.com, we will send you an email that will confirm the order was placed as long as you have the option to receive email receipts selected in your "My Account". If you don't receive our email, please be sure to check your junk mail as sometimes these messages can be caught by such filters. For additional order inquiries, please contact Customer Care at  homier@100customerfirst.com. 

Q: Will I receive email tracking information of my order once the order has been shipped?
A: Yes, once your order has shipped from our warehouse, you will receive an email from us with your tracking number. 

Q: How can I get in touch with a Representative?
A: You can send an email to our customer care at  homier@100customerfirst.com. You may also contact us using our Contact Us page. 

Q: What forms of payment do you accept?
A: We accept Visa and MasterCard through our website. If you plan to pay by Money Order, please print out your "Shopping Cart" and send your order to our Customer Care with the Money Order.